Privacy Policy
LUMIVALE LLC ("we", "our", or "the studio") respects your privacy. This policy explains what information Bubble Bloom Hollow ("the game") collects, why, and the choices you have. By playing the game you agree to the practices described here.
1. Information we collect
- Gameplay data: level progress, scores, and in-game preferences, stored on your device and optionally synced with your Google Play games profile.
- Purchase data: when you buy coin packages, the transaction is processed entirely by Google Play. We receive only an order confirmation and the purchased coin amount — we never see or store your payment card or bank details.
- Support correspondence: if you email us, we keep your address and messages to respond and improve the game.
- Analytics & diagnostics: anonymized usage statistics and crash reports (device model, OS version, anonymous identifiers) used solely to fix bugs and improve level design.
We do not collect your name, contacts, precise location, or browsing history, and the game contains no third-party advertising SDKs.
2. How we use information
- To operate the game, restore progress, and deliver purchased coins.
- To provide player support and handle refund requests.
- To diagnose crashes and improve performance and level balance.
3. Children's privacy
The game is designed to be family-friendly and complies with the COPPA and similar regulations. We do not knowingly collect personal information from children under 13. The game shows no behavioral advertising and makes no purchase prompts targeted at children. If you believe a child has provided us personal data, contact us and we will delete it promptly.
4. Data sharing
We do not sell, rent, or trade personal information. Data is shared only with the service providers required to run the game — Google Play (billing, distribution, optional cloud save) and anonymized analytics processors — under their own privacy protections and only as needed to provide their services.
5. Data retention & security
Gameplay data is kept while the game is installed and may be retained in your Google Play cloud save. Support emails are retained for up to 24 months. We apply industry-standard safeguards to protect the limited data we hold.
6. Your rights & choices
- Clear local progress anytime by reinstalling the game or clearing app data.
- Manage or refund purchases via your Google Play order history.
- Request access, correction, or deletion of any personal data we hold by emailing support@lumivale.com. We respond within applicable legal timeframes.
7. Changes to this policy
We may update this policy as the game evolves. The "last updated" date above reflects the latest revision, and significant changes will be announced in-game or on this site.
8. Contact
Questions or privacy requests: support@lumivale.com